Website Privacy Policy
YOUR PRIVACY
Last updated: 26 May 2026

At energeiapsychology.com.au, we are committed to protecting your privacy as a client and an online visitor to our website. We use the information we collect about you to maximise the care and services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles, the Privacy Act 1988 (Cth), and applicable health records legislation. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our services, we may obtain the following information about you: name, email address, telephone number, payment details, billing address, geographic location, IP address, administrative queries, and blog comments (together ‘Personal Data’). Our services are available to adults and to young people (aged 16 and older) who have the maturity and understanding to give informed consent under the principles of Gillick competence. If a young person is determined to be Gillick competent, they may consent to the collection and processing of their Personal Data independently, without parental involvement. Where a young person does not have the capacity to consent independently, parental or guardian consent is required. We do not knowingly collect Personal Data from any minor without valid consent (from either a Gillick-competent young person or a parent/guardian). If you believe we have collected data from a child without appropriate consent, please contact us. You can review, correct, or update your Personal Data by contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical or administrative support, notifying you of updates, sharing relevant mental health content, measuring client satisfaction, diagnosing website issues, and providing you with a personalised online experience. Marketing communications are only sent to you if you have explicitly requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us, and your request will be actioned immediately. Non-Personally Identifiable Information: We also use information in aggregated and anonymised forms to improve our practice operations, administer our website, produce internal analytics, identify user needs, and improve our client experience generally. Any information you choose to make publicly available, such as public blog comments (where enabled), will be visible to others. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We use all reasonable administrative, technical, and physical safeguards to protect the confidentiality of your Personal Data while in our possession or control. All information received from you is stored securely to prevent unauthorised access or disclosure. Payment card details are encrypted via secure third-party payment gateways and are not stored on our website servers. To enable us to deliver our administrative and web services, we may use trusted technology providers whose infrastructure or cloud servers are located outside Australia. Where Personal Data is transferred or stored internationally, we ensure these providers maintain privacy and data protection standards consistent with Australian health record compliance and Australian Privacy Principle 8. We retain personal information and health records for as long as necessary to provide services to you and to comply with statutory health record retention laws (such as mandatory legal retention periods for clinical health records), resolve disputes, and enforce our agreements. In the event of a data breach that is likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies allow a website to tailor its configuration to your preferences. Cookies do not access personal files stored on your computer or sensitive health data. Most web browsers automatically accept cookies, but you can choose to reject them via your browser settings. Our website uses cookies to analyse traffic and enhance your browsing experience. Standard analytical and marketing cookies or pixels (such as Google Analytics) may be used to measure website usage and display general practice advertising on external platforms. These tracking tools collect aggregate browsing data only and are never configured to track sensitive clinical health information or intake submissions.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We never sell, rent, or trade Personal Data or client information. Your Personal Data is only disclosed to third parties when required by law, for services you have requested, or for secure payment processing. To operate our practice efficiently and securely, we use trusted practice management and software providers for functions such as appointment scheduling, Telehealth, payment processing, and encrypted health data storage. These providers act strictly as data processors on our behalf and are bound by strict contractual confidentiality obligations and privacy laws consistent with health record compliance.

LIMITS OF CONFIDENTIALITY AND LEGAL DISCLOSURE

Your privacy and clinical confidentiality are fundamental to our care. In accordance with Australian privacy laws, state health records legislation, and psychological codes of ethics, your Personal Data will remain strictly confidential and will only ever be disclosed without your consent under the following strict exceptions: 1. Legal Requirement: Where we are legally compelled to do so, such as by a valid court order, subpoena, or specific statutory obligation. 2. Safety and Duty of Care: Where we reasonably believe disclosure is necessary to prevent a serious and imminent threat to your life, health, or safety, or that of another person (or as required under mandatory reporting laws, such as child protection obligations).

PRACTICE TRANSITIONS

If Energeia Psychology undergoes a business restructuring, merger, or practice transition, your health records and Personal Data will be managed in strict accordance with Australian health privacy laws and professional ethical standards. Client health records will never be sold or treated as commercial assets. In the event of a practice transition, active clients will be notified, and health records will only be transferred to a qualified healthcare practitioner or successor entity under strict confidentiality obligations to ensure continuity of care.

LINKS TO OTHER WEBSITES

This website may contain links to external third-party websites for your convenience and information. Providing these links does not constitute a sponsorship, endorsement, or approval of those websites or their content. We are not responsible for the privacy practices or content of external websites. We encourage visitors to read the privacy statements of any third-party website they visit. This privacy policy applies solely to information collected by energeiapsychology.com.au.

UPDATES TO THIS PRIVACY POLICY

We review and update this privacy policy periodically to ensure it remains compliant with legal standards and reflective of our practice operations. Updated versions will be published on this page with a revised 'Last Updated' date. Minor administrative updates take effect upon posting. If we make material changes that significantly alter how we handle your Personal Data or health records, we will notify active clients directly via email or client portal prior to those changes taking effect.

If you have any questions or concerns regarding our privacy policy or the handling of your Personal Data, please contact us via our website Contact Form, and we will endeavour to respond within 48 hours.